KNOW YOUR STOCK BROKER
i) Basic Details
| Stock Broker Name | Registration Number | Registered Address | Corporate Address | Branch Address | Contact Number | Email ID |
|---|---|---|---|---|---|---|
| ORO FINANCIAL CONSULTANTS PRIVATE LIMITED | INZ000312534 | UNIT NO 1203, 12TH FLOOR, B WING, THE CAPITAL, PLOT NO C 70 G BLOCK BKC , BANDRA EAST, MUMBAI 400051 | UNIT NO 301B 3RD FLOOR, KALEDONIA, A WING, SAHAR ROAD, ANDHERI EAST, MUMBAI 400069 | 9819492358 | vijay.kuppa@incredmoney.com |
ii) Names and Details of the Key Managerial Personnel including Compliance Officer
| Sr No | Name of the Individual | Designation | Mobile /Contact Number | Email Id |
|---|---|---|---|---|
| 1 | KUPPA VIJAY KRISHNA | DIRECTOR | 9819492358 | vijay.kuppa@incredmoney.com |
| 2 | RUTHVIK P KAVALE | COMPLIANCE OFFICER | 9819299555 | ruthvik.kavale@incred.com |
| 3 | Susmit Misra | Director | 022-6904 1597 | susmit.misra@incredmoney.com |
iii a ) Account Opening Process
Process of Filing a Complaint
A. Touch points:
The following are the touch points through which the clients can get their issues / concerns / queries addressed through any one of the following:
- Call on customer care on 022 45395993/ 022 45395963
- Write us on the dedicated email Id: connect@incredmoney.com
- If a Customer has any grievances / complaints, the Customer can approach Customer Support help desk via the chat option/email or call us on provided contact number.
B. Redressal / Resolution of grievance:
If the customer’s issue is unresolved after a period of 10 working days from the date of first raising the issue or if the customer is not satisfied with the response provided, post completion of a 10 working day period from the date of first raising the issue at Step 1, the customer may write to the Principal Officer at:
Head-Customer Experience
Email id- priyansh.saxena@incredmoney.com
C. Escalation Matrix:
If the customer’s issue is unresolved for a period of 7 working days after the Customer reaches out to the Principal Officer as provided, the Customer may write to the CEO at: vijay.kuppa@incredmoney.com
If the complaint is not resolved by CEO within a period of 7 working days from the date of such issues first being raised at Step 3, or if the customer is not satisfied with grievance redressal, the customer may, after completion of 7 working days after the issue was first raised at step 3, approach SEBI at: https://www.scores.gov.in/scores/Welcome.html. The process for approaching SEBI is provided below:
- Go to https://www.scores.gov.in/scores/Welcome.html and click on “Complaint Registration” under “Investor Corner”
- Fill the complaint registration form containing personal details.
- Provide the complaint details.
- Ensure that you fill the mandatory fields on the form.
- Select the correct complaint category, entity name, nature of complaint.
- Provide complaint details in brief (up to 1000 characters).
- A PDF document (up to 2MB of size for each nature of complaint) can also be attached along with the complaint as a supporting document.
- On successful submission of the complaint, a system generated unique registration number will be displayed on the screen which may be noted for future correspondence. An email acknowledging the complaint with a complaint registration number will also be sent to the email id entered in the complaint registration form.
- In case, you are not able to register a complaint online, you can send your complaint through post to any of the SEBI offices whose addresses are given at SEBI Website on: http://www.sebi.gov.in/cms/sebi_data/templates/SebiAddresses.html
IV) Details of Authorised Person: Nil
V) List of Authorised Person Cancelled by Members on account of Disciplinary reasons: Nil
